General terms and conditions of sale and use

About

The company excuse MY FRENCH, SASU, with a capital of 1 000 euros, whose registered office is in PARIS (75017) 117 rue de Courcelles, registered in the register of Commerce and companies of PARIS under number 841 512 809 represented by Mrs SOPHIE NGO (hereinafter the "company"). The company offers the following services: helps students to complete their administrative procedures such as VISA applications, opening a bank account, registering for social security etc...

Preamble

The company invites its users to carefully read these general terms and conditions of sale and use (hereinafter the "T&C/TOU"). The T&C/TOU shall apply to all services provided by the company to its customers of the same category, irrespective of the clauses which may be entered on the client's documents and in particular its general terms and conditions of purchase.

The T&C/TOU are systematically communicated to the client who makes the request. The customer is obliged to take cognizance of the T&C/TOU before placing an order.

In the event of further modification of the T&C/TOU, the customer is subject to the version in force when ordering.

The data recorded in the company's computer system constitutes proof of the transactions concluded with the customer.

Definitions

"Customer" means any natural or legal person who makes an order on this website;

"Order" means any order placed by the user registered on this site, with a view to benefiting from the services of the company;

"General conditions of sale and use" or " T&C/TOU" means these general terms and conditions of sale and use online;

"Consumer" means the purchaser who is a natural person who does not act for professional purposes and/or outside his or her professional activity;

"Professional" means the purchaser legal or physical person who acts in the context of his professional activity;

"Services" shall mean all services offered to users by the company through this site;

"Site" means this site, i.e . www.excusezmyfrench.com ;

"Company" means the company excuse my French, more broadly referred to in article I hereof;

"User" means any person who makes use of the site.

Registration

The registration to the site is open to all major legal or physical persons and enjoying their full personalities and legal abilities.

The use of the services offered on the site is conditional upon the registration of the user on the site by the company or by the purchase of one or more services.

To register, the user must complete all mandatory fields, without which the service cannot be issued. If not, the registration will not be completed.

Users guarantee and declare on the honor that all information communicated on the site, especially when registering, is accurate and in accordance with reality. They undertake to update their personal information from the page dedicated to them and available in their account.

Any registered user has a username and password. The latter are strictly personal and confidential and shall in no case be communicated to third parties under penalty of deletion of the account of the infringing registered user. Each registered user is personally responsible for maintaining the confidentiality of his/her username and password. The company will under no circumstances be held responsible for the impersonation of a user. If a user suspects a fraud at any time, he or she must contact the company as soon as possible so that the latter can take the necessary measures and regularize the situation.

Each user, whether a legal entity or a physical person, can only hold an account on the site.

In the event of non-compliance with the GTC/TOU, in particular the creation of several accounts for one person or the provision of false information, the company reserves the right to make the temporary or definitive deletion of all accounts created by the infringing registered user.

Deleting the account will result in the definitive loss of all benefits and services acquired on the site. However, any order made and invoiced by the site before the account is deleted will be executed under normal conditions.

In case of deletion of an account by the company for breach of the duties and obligations set out in the GTC/TOU, it is formally forbidden for the infringing user to re-register on the site directly, through another address electronic or per person interposed without the express permission of the company.

Service delivery and price

The services covered by the GTC/TOU are those listed on the site and which are offered directly by the company or its partner providers.

The services are described on the corresponding page within the site and mention is made of all their essential characteristics. The company cannot be held responsible for the impossibility of carrying out the said service when the user is not eligible.

STUDENT VISA:

We will help you organize your procedures and guide you in the preparation of the required dossier. We will also study the consistency of the latter in order to avoid wasting time.

Documents must be sent at least 10 days before your appointment so that we can study them. This will allow you to supplement with other documents if necessary.

Being an independent consultancy agency, we are not under the responsibility of Campus France or the Consulate.

Whether or not to grant a visa is not up to us.

In the case of a refused visa, we provide a 70% refund on the VIP package purchased beforehand.

Also, in the case of a refused visa, the student must provide the document attesting to his refusal as well as proof that our advice has been followed. Conversely, no refund will be made.

HOUSING:

Depending on student budgets, we can offer accommodation wherever possible. We have no obligation to achieve results.

VISA OFII:

For students affected by OFII, we do online registration. And this, after the purchase of a tax stamp. (the stamp is purchased by the student.)

BANK:

For your next purchases and payments, you will need a bank account. For this, we put you in contact with our partner bank and you will benefit from advantages in terms of offers and communication. Follow-up can be done if necessary. By taking a pack from us, you don't have to go through our partner. We will make an appointment with the bank you want. Note that the validation of your bank account does not depend on us. For certain nationalities, banks can refuse to open an account. In case of refusal, we will refund 70% of the package.

TELEPHONE SUBSCRIPTION AND METRO CARD:

As soon as you arrive, we offer a temporary SIM card at your expense while waiting for your bank details. Upon receipt of your bank details, we will help you choose a telephone plan and the ticket.

We will do the registration online.

We are not responsible for any non-receipt of your SIM card or transport. Since our exchanges will be mainly via Whatsapp, it is essential to keep us informed of any change in phone number. In particular, if you switch to a French number. Otherwise, our messages will not get through and our exchanges will not be fruitful.

CAF AND SOCIAL SECURITY:

After providing us with all the necessary documents, we will do the registration for you.

In view of the many requests, if the processing time is long, it does not depend on us.

To ensure the smooth running of your various procedures: social security and CAF, you must send us all the documents received by e-mail. This will allow us to follow up in order to carry out the procedures.

We remain responsive and cooperative. However, we are in no way responsible if the student takes time to respond to our requests or our emails.

This will delay the processing of his administrative files. We accept no liability.

Important note: All documents sent to us will be kept strictly confidential.

When a registered user wishes to obtain a service sold by the company through the site, the price indicated on the page of the benefit corresponds to the price in euros all taxes included (TTC) and takes into account the reductions applicable and in force on the day of the order. The quoted price does not include any incidental charges that will be indicated in the summary before placing an order.

The company reserves the right to change its rates at any time. It undertakes to charge the services at the rate applicable at the time of their order. For services whose price cannot be known a priori or indicated with certainty, a detailed quotation will be sent to the customer.

In no event shall a user be required to apply reductions no longer in force on the day of the order.

Controls

Any order can be made without registration on the site. The user can add services to their virtual shopping cart. He can access the summary of his virtual basket in order to confirm the services he wants to order and make his order by pressing the button "order".

He will then have to fill in his personal information and an account will be created in order to carry out the purchase services.

The registration of an order on the site is made when the customer accepts the CGV/CGU by ticking the box provided for this purpose and validates his order. This validation constitutes proof of the sales contract. The finalization of the order implies acceptance of the prizes and the modalities of the performance of the services as indicated on the site.

Once the order has been placed, the customer will receive confirmation by email. This confirmation will make the summary of the order and the information relating to the realization of the benefit.

In the event of default of payment, incorrect address of the customer or other problem on the customer's account, the company reserves the right to block the customer's order until the problem is solved. In case of impossibility to carry out the service, the customer will be informed by e-mail to the address which he has provided to the company. The cancellation of the order of this service and its reimbursement will in this case be carried out, the remainder of the order remaining firm and definitive.

The company may make the customer benefit from price reductions, rebates and rebates depending on the number of services ordered or according to the regularity of orders, according to the conditions set by the company.

Deadlines and payment terms

Unless otherwise stipulated, all sales are paid in cash at the time of placing the order.

Depending on the nature or the amount of the order, the company remains free to demand a deposit or the payment of the entire price when placing the order or when receiving the invoice.

Payment can be made by: credit card

In the event of a defect in total or partial payment of the benefits on the date agreed on the invoice, the Professional client shall pay to the company a delay penalty whose rate is equal to the rate charged by the European Central Bank for its refinancing operation plus 10 percentage points. The financing transaction selected is the most recent on the date of the service order.

In addition to the late payment, any amount, including the deposit, not paid on its due date will, by right, produce a lump sum indemnity of EUR 40, 00 payable on collection costs. In the event of a defect in total or partial payment of the services on the date agreed on the invoice, the consumer customer must pay to the company a penalty of delay whose rate is equal to the legal interest rate.

No compensation can be made by the customer between penalties of delay in the provision of the ordered services and sums owed by the customer to the company in connection with the purchase of services offered on the site.

The penalty owed by the customer, professional or consumer, is calculated on the amount all taxes included of the remaining amount due, and runs from the due date of the price without any prior formal notice being required.

In the event of non-compliance with the payment terms described above, the company reserves the right to cancel or suspend the sale.

Realization of the benefits

The delivery of services ordered on the site will be ensured by: the company

The Company undertakes to implement all human and material means to carry out the delivery within the deadlines announced during the placing of the order. However, it cannot in any case be held liable for delays in carrying out the services incurred due to faults which are not attributable to it.

If the services have not been carried out within the prescribed period, the resolution of the sale may be requested by the customer under the conditions laid down in articles W216mm-2 and W216mm-3 of the consumer code. The sums paid by the client will be returned to him no later than fourteen days after the date of termination of the contract.

This provision does not apply when the delay of the company is due to a fault of the client or to a case of force majeure, that is to say at the occurrence of an unpredictable event, irresistible and independent of the will of the company.

In the event that the performance of a physical benefit could not have been carried out or would have been postponed due to an error on the address indicated by the client, the travel expenses of the provider mandated by the company to carry out the benefit will be borne by the client.

Claim

for all orders made on this site, the customer has a right to claim from the provision of the service.

To exercise this right of claim, the client must send to the company, at the address contact@excusezmyfrench.com, a declaration in which it expresses its reservations and claims, accompanied by the accompanying documents.

A claim not complying with the conditions described above may not be accepted.

Upon examination of the claim, the site may, if necessary, replace or reimburse the provision of the services as soon as possible and at its expense.

Right of withdrawal of the consumer

The customer agrees that as soon as the payment is valid to access the platform, the company begins the realization of the services therefore, the student waives any right of withdrawal.

Processing of personal data

The registration on the site entails the processing of the customer's personal data. If the customer refuses to process his data, he is asked to refrain from using the site.

This processing of personal data is done in compliance with the General data protection regulation 2016/679 of 27 April 2016.

Furthermore, in accordance with the data protection act of 6 January 1978, the client has, at any time, a right to question, access, rectify, modify and oppose all of his personal information by writing , by mail and by justifying its identity, at the following address: contact@excusezmyfrench.com.

This personal data is necessary to the processing of its order and to the preparation of its invoices if necessary, as well as to the improvement of the functionalities of the site.

Sharing of collected data

The site may use third party companies to perform certain transactions. By browsing the site, the customer agrees that third-party companies may have access to their data to enable the site to function properly.

These third-party companies only have access to the collected data in the context of carrying out a specific task.

The site remains responsible for the processing of this data.

Furthermore, the user may be required to receive commercial information or offers from the company or its partners.

The user may at any time oppose the receipt of these commercial offers, by writing to the address of the company indicated above, or by clicking on the link provided for this purpose within the e-mails received.

Furthermore, customer information may be transmitted to third parties without their express prior consent in order to achieve the following goals:

respect the loiprotect any person against serious bodily harm, or even death to fight against fraud or breaches brought to the company or its users protect the property rights of the company.

Data protection

The company ensures a level of security appropriate and proportionate to the risks incurred and to their probability, in accordance with the General data protection regulation 2016/679 of 27 april 2016.

However, these measures do not in any way constitute a guarantee and do not bind the company to a data security obligation of result.

Cookies

To enable its users to benefit from optimal navigation on the site and better functioning of the different interfaces and applications, the company is likely to implement a cookie on the user's computer. This cookie allows to store information relating to the browsing of the site, as well as any data entered by the users (in particular searches, login, email, password).

The user expressly authorizes the company to deposit on the user's hard disk a file called "cookie".

The user has the possibility to block, change the shelf life, or delete this cookie through the interface of his browser. If the systematic disabling of cookies on the user's browser prevents it from using certain services or functionalities of the site, this malfunction cannot in any way constitute damage to the Member who will not be entitled to no compensation for this fact.

Changes

The company reserves the right to modify the site, the services offered therein, the T&C/TOU as well as any delivery procedure or other component of the services carried out by the company through the site.

When placing an order, the user is subject to the stipulations stipulated by the T&C/TOU in force when the order is placed.

Liability

The company may under no circumstances be held liable for the unavailability, whether temporary or permanent of the website and, although it implements all means to ensure the service permanently, it may be interrupted at any time. In addition, the company reserves the right, by a voluntary act, to make the site unavailable in order to carry out any update, improvement or maintenance operation.

As previously mentioned herein, the company may under no circumstances be held liable for delays in the performance of a service for reasons beyond its control, independent of its will, unpredictable and irresistible or whose fault cannot be attributed to him.

The company cannot be held responsible for the services provided by another company, even if it recommends it. Thus, the company may not be held liable for damages caused by such companies.

Intellectual property

The trademark, logo, and graphic Charter of this site are registered trademarks of INPI and copyrighted works owned exclusively by the company. Any dissemination, exploitation, representation, reproduction, whether partial or integral without the express permission of the said company, will expose the offender to civil and criminal prosecution.

Jurisdiction clause

The law governing the T&C/TOU is French law. Any dispute that may arise between the company and a user at the time of execution of the present will be the object of an amicable resolution attempt. Failing that, disputes shall be brought to the attention of the competent courts of common law.

The client is informed that he may use conventional mediation, with the consumer Mediation Commission provided for in article L534 of the consumer code or with existing sectoral mediation bodies. It may also use any alternative dispute resolution mode.

Pre-contractual information

Prior to its order, the customer acknowledges having communicated, in a readable and understandable manner, the GTC/CGU and the information and information provided for in articles L111-1 to L111-7 of the consumer code, and in particular:

the essential characteristics of the services; the price of the services; the date or the time at which the Company undertakes to provide the service; information about the company's identity (postal, telephone, electronic contact details) ; information on legal and contractual safeguards and their implementation modalities; the possibility of recourse to conventional mediation in case of litigation; information on the right of withdrawal (time limit, procedures for exercising).

The placing of an order on the site entails adherence and acceptance of the T&C/TOU. The client will not be able to avail itself of a contradictory document.